Doctors, lawyers, accountants, teachers, hair dressers, waiters, analysts, and construction workers: services account for more than sixty percent of the world’s economic output. Globalization is making the service sector more efficient through increased connectedness facilitated by the Internet and government policy. This efficiency though has its downside as many services jobs are being outsourced to low-wage countries.
This module provides an overview of the global services organizations and gives an understanding of the role of services in the 21st century using examples from corporate, governmental, and non-profit organizations. Students will learn about crucial skills and knowledge that will make them competitive for the global workplace. In this module, students will examine the role of service economy in the 21st century, analyze corporate, governmental and non-profit organizations offering global services, and identify the skills needed to compete in the global services sector.
|1. Define services and articulate the value of services in the global economy|
|2.Explain the economic shift from a manufacturing economy to a service economy|
|3. Identify the workforce skills needed to compete in the global services sector.|
|ADDITIONAL RESOURCES AND NOTES|