Global Services Lesson 5 Introductory Discussion on Service Providers
Global Services Lesson 5 Introductory Discussion on Service Providers

Time: 10 minutes
Skills: Holistic Thinking and Cross-Cultural Communications
Objectives 1, 2 and 3
Related Resources: n/a

The instructor asks the class the following questions: 
o What challenges faces service providers, profit/not-for-profit/government providers?

For example: lack of social infrastructure, physical infrastructure; IT infrastructure, rapid growth in demand for talented manpower/quality staff,outsourcing, conducive business environment, good governance, market access (regulations – i.e. government controls the industry (not liberalized), regulations, immigration laws

o How does globalization impact these challenges?

For example: WTO and trade agreements – often deal with the issue of services and liberalization of the service sector.

IT has increased networking opportunities – providing access to new talent and information, but has also lead to an increase of off-shoring and outsourcing – both positive and negative.

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