Global Services Lesson 5 Case Studies on the Challenges of the Service for Seniors
Global Services Lesson 5 Case Studies on the Challenges of the Service for Seniors

Time: 25 minutes
Skills: Holistic Thinking and Cross-Cultural Communications
Objectives 1, 2 and 3
Related Resources:
- Mapping Challenges of the Senior Service Sector. National Reports (n.d.). Retrieved from: http://senior-service-sector.eu:8180/opencms/opencms/4LC/en/Results/MappingChallenges.html

The instructor divides the class into groups. Each group will examine the challenges facing one European country. If there is time, the group can present their findings to the class. If not the instructor can ask the following questions and fill in the information in a chart.

1) What percentage of the society is 65 and older and what is the fertility rate?
2) What social welfare services are provided for seniors and by whom?
3)  What are the major challenges facing the senior service sector in your country?
4)  What is being done to combat these challenges?

De-brief. After all the presentations are done, the teachers facilitates a de-brief
1) What similarities and differences exist across countries, service providers, etc?
2)  Are these challenges similar to what is happening in the U.S., in your own communities? Why or why not?
3) What skills are needed to work in the senior service sector?

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