Global Services Lesson 3 IBM and Lenovo Presentation
Global Services Lesson 3 IBM and Lenovo Presentation

Time: 45 minutes
Skills: Cross-Cultural Communications and Technology Skills
Objective 3
Related Resources: n/a

The following activity can be done instead of the innovation discussion and simulation.

Divide students into teams ahead of time to prepare the 10-minute presentations.

Activity: The IBM and Lenovo representatives want to convince the audience that their company can successfully provide global services in their industry. Students should examine the priorities of the organization and how they accomplish their work through the people who work for the organization. In groups the students prepare for the presentation by researching the following points:

  • What is the history of the organization? Include current financial numbers and “global details” such as how: in many countries do they operate, etc.
  • When did they focus more on global services? Why?
  • What role does technology play in their current services?
  • What is their global strategy?
  • Identify 10 major characteristics of the organization
  • What are 5 “keys to their success”
  • How is the company promoting innovation?
  • What are some workforce skills that would be important for this organization

Alternatively, this activity could be done with two NGOs or two government service agencies (i.e. USAID and counterparts in other countries).

Based on the research, the students make a presentation to the class to convince the class that their product is the best one on the market.

Following the student presentations, the professor facilitates discussion comparing and contrasting the two organizations and their strategies.
o What are the similarities?
o What are the differences?
o Is one corporation providing better services?
o What is the future of such companies?
o Which company is more innovative?

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