Global Services Lessons
Global Services Lesson 1 Shift from Manufacturing to Service Oriented Economies

Overview
This lesson introduces the concept of services and provides a historical overview of how services became a dominant part of the globalized economy.

Relevant Learning Objectives
    1.    Define services and articulate the value of services in the global economy
    2.    Explain the economic shift from a manufacturing economy to a service economy

Procedure

Possible Classroom Activities

Resources

 

NextGlobal Services Lesson 2 Role of Technology in Facilitating the Service Economy

Global Services Lesson 2 Role of Technology in Facilitating the Service Economy

Overview
This lesson introduces various elements of technology and how these elements impact the service industry. Students examine the negative and positive impacts of technology on the service sector.

Relevant Learning Objectives 
    1.    Define services and articulate the value of services in the global economy
    2.    Explain the economic shift from a manufacturing economy to a service economy

Procedure 

Possible Classroom Activities

Resources

Optional Resources

 

NextGlobal Services Lesson 3 Innovation in the Service Sector

Global Services Lesson 3 Innovation in the Service Sector

Overview

This lesson introduces the concept of innovation and its application to the service sector. Students apply the concepts of innovation to technology firms and debate the firm’s achievements.

Relevant Learning Objectives 
    1.    Define services and articulate the value of services in the global economy
    3.    Identify the workforce skills needed in global service organizations 
 
Procedure

Possible Classroom Activities

Resources

Optional Resources

 

NextGlobal Services Lesson 4 Delivery of Public Services 

Global Services Lesson 4 Delivery of Public Services

Overview

This lesson introduces the delivery of public services. Students examine case studies and compare and contrast the various types of public services delivered by NGOs, for-profit providers and governments.

Relevant Learning Objectives
   1.  Define services and articulate the value of services in the global economy
   3.  Identify the workforce skills needed in global service organizations

Procedure

Possible Classroom Activities

Resources

 

Next: Global Services Lesson 5 Challenges Facing Service Providers

Global Services Lesson 5 Challenges Facing Service Providers

Overview

This lesson highlights the challenges faced by service providers around the world. Students examine problems facing senior citizen service providers in Europe and discuss immigration challenges in the United States.

Relevant Objectives

   1.  Define services and articulate the value of services in the global economy
   2.  Explain the economic shift from a manufacturing economy to a service economy
   3.  Identify the workforce skills needed in global service organizations

Procedure

Possible Classroom Activities

Resources

 

NextGlobal Services Lesson 6 Leisure Services

 

Global Services Lesson 6 Leisure Services

Overview

This lesson provides a leisure studies activity on global services and includes a module wrap-up. Student groups present leisure programs to be carried out in Haiti.

Relevant Objectives
   1.  Define services and articulate the value of services in the global economy
   3.  Identify the workforce skills needed in global service organizations

Procedure
Possible Classroom Activities