Global Services Lesson 3 Activities
Global Services Lesson 3 Introduction to Innovation

Time: 10 minutes
Skills: n/a
Objectives 1 & 3
Related Resources:
- What is innovation? (2010, April 8). Retrieved from: 

The instructor shows the What is innovation video to prime for  the classroom discussion on innovation and global services.

Global Services Lesson 3 Discussion on Innovation

Time: 20 minutes
Skills: Holistic Thinking
Objectives 1 & 3
Related Resources:
- Global Services Lesson 3 Powerpoint
-  Social Innovation: Lets hear those ideas. (2010, August 12). In The Economist. Retrieved from:

Instructor leads discussion on innovation and the service sector, based on the PowerPoint and the reading.

Global Services Lesson 3 Social Innovation Simulation

Time: 30 minutes
Skills: Holistic Thinking
Objectives 1 & 3
Related Resources:
- Development Issue in Depth (n.d.) Retrieved from:
- Social Entrepreneurship: Blurring the Boundaries of Business and Philanthropy (2010, November 10). Retrieved from: 

If doing this activity, students should read the Development Issue in Depth beforehand.

Phase 1 (5 minutes) The instructor tells the class that each student should develop one innovative solution to a poverty problem facing a city in a developing country. Students should write down their ideas.

Phase 2 (5 minutes) In pairs, the students should pitch the idea to another person in the class. Between the two of them, they should decide which is more feasible and they should figure out the constraints for the chosen solution. Potential constraints include government legislation, funding, infrastructure, lack of access to technology, etc).

De-brief (10 minutes):
1) What were some of the innovative poverty solutions? How many of these solutions could be carried out by the service sector?
2) Did any of the ideas offer solutions that made a profit? If so, what were they? If not, why not?
3) How did talking with someone else strengthen your idea (or not)?
4) What were some of the constraints?
5) What are some solutions to these constraints?

Global Services Lesson 3 IBM and Lenovo Presentation

Time: 45 minutes
Skills: Cross-Cultural Communications and Technology Skills
Objective 3
Related Resources: n/a

The following activity can be done instead of the innovation discussion and simulation.

Divide students into teams ahead of time to prepare the 10-minute presentations.

Activity: The IBM and Lenovo representatives want to convince the audience that their company can successfully provide global services in their industry. Students should examine the priorities of the organization and how they accomplish their work through the people who work for the organization. In groups the students prepare for the presentation by researching the following points:

  • What is the history of the organization? Include current financial numbers and “global details” such as how: in many countries do they operate, etc.
  • When did they focus more on global services? Why?
  • What role does technology play in their current services?
  • What is their global strategy?
  • Identify 10 major characteristics of the organization
  • What are 5 “keys to their success”
  • How is the company promoting innovation?
  • What are some workforce skills that would be important for this organization

Alternatively, this activity could be done with two NGOs or two government service agencies (i.e. USAID and counterparts in other countries).

Based on the research, the students make a presentation to the class to convince the class that their product is the best one on the market.

Following the student presentations, the professor facilitates discussion comparing and contrasting the two organizations and their strategies.
o What are the similarities?
o What are the differences?
o Is one corporation providing better services?
o What is the future of such companies?
o Which company is more innovative?

Global Services Lesson 3 Innovation De-brief

Time: 5 minutes
Skils: n/a
Objective 3
Related Resources: n/a

The instructor asks the student what global workforce skills do workers need to possess to help make an institution (for-profit company and NGO) innovative?

If there is more time, the instructor can lead a discussion about what leadership in corporations and NGOs can do to foster a culture of innovation?