Global Services Lesson 2 Activities
Global Services Lesson 2 Introduction

Time: 5 minutes
Skills: n/a
Objective 1
Related Resources: n/a

The instructor asks the students to explain how technology has improved their lives and how it has improved the services that they consume?

Global Services Lesson 2 Discussion on the Role of Technology in Service Economy

Time: 15 minutes
Skills: n/a
Objectives 1 & 2
Related Resources:
- Technology Issue in Depth. (n.d). Globalization101.org. Retrieved from: http://www.globalization101.org/issue_main/technology

The instructors reviews the reading on technology and globalization with the following questions:

    • How has the decline in the technology costs driven the IT Revolution?
    • How has technology transformed the labor market in the U.S.?
    • What are the positive and negative impacts of technology on service jobs in the U.S?

How has technology contributed to the shift from the manufacturing to the service economy?

Global Services Lesson 2 Introduction to Outsourcing and Offshoring

Time: 10 minutes
Skills: Holistic Thinking
Objectives 1 & 2
Related Resources: n/a

The instructor highlights the differences between offshoring and outsourcing:

  • Outsourcing: to procure (as some goods or services needed by a business or organization) under contract with an outside supplier.
  • Offshoring: The relocation of some of a company’s production, services or jobs overseas.

The instructor asks the student to list potential outcomes of offshoring and outsourcing: (ie. Loss of jobs, creation of new jobs, decreased prices for services, national security, etc.)

The instructor asks the students to explain the contribution of offshoring and outsourcing to the shift from manufacturing-based to services-based economy.

Global Services Lesson 2 The Role of the New Social Media and its Impact on Services

Time: 20 minutes
Skills: Holistic Thinking
Objective 1
Related Resources:
- Technology Issue in Depth. (n.d). Globalization101.org. Retrieved from: http://www.globalization101.org/issue_main/technology

The instructor divides the class into three groups. Each group should discuss the development and success of one of the follow social technologies: Youtube, Facebook, and Twitter. Students should answer the following questions in their groups:

  • What services does this technology provide?
  • Based on your observations and experience, what are some signs that the social technology has changed/increased/abated/ influenced globalization?
  • Who benefits from the technology and why?
  • Who is harmed by the technology and why?
  • What ethical issues arise from the use/misuse of the social technology?

After the group discussions, each group presents the highlights of discussion to the whole class.

Global Services Lesson 2 Outsourcing and Offshoring Activity

Time: 20 minutes
Skills: Holistic Thinking and Cross-Cultural Communications
Objective 1
Related Resources: n/a

The instructor divides the class into groups of three to carry-out the following role-play.

ABC Advertising
is bidding to win an account to create a series of animated commercials for Nokia. To win the bid, the advertising company is thinking of using a Korean animation firm Manha rather than their usual American firm Go Animation. ABC Advertising has been working with Go Animation for more than 20 years, but needs to find a way to make their proposal competitive. Go Animation decides to set up a conference call with representatives from Go Animation and Manha to hear their offers.

Students sit in groups of three to role-play the conference call. Rolls: 1) Account manager at ABC Advertising, 2) Lead Animator at Manha, and 3) Lead Animator at Go Animation.  By the end of the call, the account manager needs to choose which company will be producing the animated advertisement for the Nokia bid.

Global Services Lesson 2 Conclusion Activity

Time: 5 minutes
Skills: Holistic Thinking
Objectives 1 and 2
Related Resources: n/a

De-brief either the offshoring/outsourcing activity or the social media activity.

Questions for the offshoring activity:

  • Has your opinion of outsourcing changed as a result of this activity?
  • How does technology contribute to the outsourcing phenomena?

Question for the Social Media Discussion:

  • What are the commonalities and differences amongst these technologies?
  • How do you think they can be used to strengthen the service sector?